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CAREERS

Don't gamble with your career - Explore the opportunities at MANSION.COM At MANSION.COM we are always on the look-out for the right people to join our growing operation.

As a major international online Casino entertainment company located in the British dependency of Gibraltar, we now seek talented, hard-working and like-minded individuals who share our passion for gaming and who will be excited to become part of our ongoing success.

The company aims to take Internet gaming to the next level by offering our members a premium quality gaming experience and affording them exceptional value across our full suite of products.

If you are ready for a challenge and this sounds like the kind of energetic working environment that appeals to you then you have come to the right place.

Join MANSION.COM and become a world player with us.

Current Vacancies

Casino Retention Co-ordinator
Hit Sales Agent
Member Service Specialist
HIT VIP Agent
Marketing Operations Shift Leaders
CASINO RETENTION COORDINATOR

Team Vision: To Retain, Grow and Reactivate profitable players by providing relevant, responsive and valuable communication and adapting Product, Price, Placement and Promotion to meet the needs of the segment.
As a Casino Retention Coordinator you will be responsible for:

  • Online Casino retention with the aim of retaining and increasing the number of new players coming to the site.
  • Manage back office auto campaigns and emails
  • Implementation of targeted campaigns aimed at increasing the lifetime value of Mansion casino players
  • Implementation of casino promotions – including design, testing promotion mechanics & systems
  • Initiating and implementing marketing strategies and promotions, tailored to different customer requirements
  • Co-ordination and communication of all activity with internal departments (including design, member services & Portal Content)
  • Retrieval and analysis of relevant information using the relevant admin tools
  • Co-ordination of mailing and contact lists, checking the accuracy of the data and the segmentation of lists
  • Initiating analytical activities to further develop existing campaigns
  • Analysis and implementation of new strategies to the retention process using competitor analysis.
  • Initiating contact with our VIP Customers to build and maintain relationships.

The Person:

  • Online Casino experience
  • Strong Excel skills
  • Strong analytical skills and experience in segmenting data.
  • Interest in working with customer database systems
  • Good attention to detail
  • Good communication skills
  • Pro-active and enthusiastic to learn (necessary training will be provided)
  • Team player
  • Two A levels or similar qualification beneficial but not essential.
  • Preferably with German as a second language

HIT SALES AGENT – Bilingual/Multilingual

Team Vision: To provide ongoing telephone based sales activation and retention in a target driven sales oriented department.
As HIT Sales Agent you will be responsible for:

  • To facilitate pro-active conversion from lead, fun or dormant player into an active real money player
  • Set number of pre-determined KPIs
  • From initial number and quality of calls through to activation levels and first deposit amounts
  • Hitting own pre determined weekly, monthly and quarterly targets

The Person:

  • Confident, articulate phone manner
  • Previous experience of a work environment GCSE (0r equivalent level) in key subjects maths/English
  • Basic MS Office skills i.e. Word/Excel
  • Must be able to work as part of a team and understand working culture

Role will require shift and weekend working to meet our 24/7 needs.

MEMBER SERVICE SPECIALIST – Bilingual/Multilingual

Team Vision: To provide exceptional professional service to all members ensuring a positive customer experience resulting in customer satisfaction at all times when dealing with the MANSION Group.
As Member Service Specialist you will be responsible for:

  • First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat
  • Liaising with other internal departments to assist in the resolution of customer queries and issues
  • Answer a high volume of calls, emails and instant chat messages from MANSION customers and maintain a rapid response rate according to agreed standards
  • Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company health & safety procedures
  • Establishing and maintaining effective working relationships with co-workers, supervisors and MANSION customers
  • Providing information to management and co-workers by telephone, in writing, via email, or in person

The Person:

  • High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • An open, honest, enthusiastic and resilient approach
  • Accountability for achieving goals and delivering a quality service to the customer
  • Excellent interpersonal skills, self-confidence and be a strong team player

Role will require shift and weekend working to meet our 24/7 needs.

HIT VIP AGENT – Bilingual/Multilingual

Team Vision: To provide ongoing telephone, chat, email based Retention VIP activities in a target driven sales oriented department.
As HIT VIP Agent you will be responsible for:

  • Hitting pre determined weekly, monthly and quarterly targets
  • To facilitate direct pro-active retention activities for potential, active or dormant VIP players thus increasing Company revenues
  • Initiating contact with players via phone, email and chat in order to increase their lifetime value. To offer players special promotions and support to encourage product usage and increase player spend with MANSION
  • To offer an enhanced proactive service to our VIP members encouraging loyalty and increasing satisfaction levels

The Person:

  • We are looking for a self starter with ability to self motivate and use initiative whilst interacting with other departments and teams
  • High levels of interpersonal skills and ability to quickly build a rapport with players
  • Must be able to work flexible hours as shift working is a key part of the role
  • Experienced in telephone or chat both inbound and outbound – outbound sales experience is preferable
  • Confident, articulate and tenacious communication style - both on the phone and in written format
  • Experience in working within an on-line Sales and/or Customer Services environment
  • Good level of secondary education – KS II in Maths / English along with basic MS Office skills. i.e. Word / Excel.

Role will require shift and weekend working to meet our 24/7 needs.

The Person:

  • High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • An open, honest, enthusiastic and resilient approach
  • Accountability for achieving goals and delivering a quality service to the customer
  • Excellent interpersonal skills, self-confidence and be a strong team player

Role will require shift and weekend working to meet our 24/7 needs.

MARKETING OPERATIONS SHIFT LEADER

We are looking for experienced shift leaders to be the main focal point for internal and external customer related issues. This includes being the main focal point for Senior Managers during out of office working hours.

Team Vision: To provide exceptional professional service/sales to all members ensuring a positive customer experience resulting in customer satisfaction at all times when dealing with the MANSION Group.
As Marketing Operation Shift Leaders your main duties and responsibilities will include:

  • Ensuring the SLA levels are achieved according to target across all Marketing Operations teams;
  • Providing mentoring, support and communications updates to all Marketing Operations teams;
  • Effectively deal with any conflict issues and escalate to management where appropriate;
  • Effectively conduct daily Team brief to update on new promotions, technical issues, customer issues etc. Ensure completion of the daily shift report and complete all daily system checks;
  • Escalation of active issues on a day to day basis in line with all departments’ policies and procedures until effective resolution.

You will have:

  • Strong knowledge of both online and offline gaming
  • Proven ability to lead by example in order to achieve high standards of performance and conduct
  • Excellent interpersonal skills, self-confidence and ability to manage and motivate the team
  • Proven experience of effectively dealing with employees and customer conflicts and achieve high standard of performance and conduct
  • Sound knowledge and understanding of in house Sales and VIP activities
  • Proven ability to generate new ideas and initiatives

Role will require shift and weekend working to meet our 24/7 needs.

To Apply:

If you are interested in this position please submit  your CV by email to careers@mansion.com or fax us at +350 200 79982.

Alternatively, submit CV in person at 901 Europort, Gibraltar.

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