Careers
About Us
Don't gamble with your career - Explore the opportunities at MANSION.COM
At MANSION.COM we are always on the look-out for the right people to join our growing operation.
As a major international online Poker, Casino and Sportsbook entertainment company located in the British dependency of Gibraltar, we now seek talented, hard-working and like-minded individuals who share our passion for gaming and who will be excited to become part of our ongoing success.
The company aims to take Internet gaming to the next level by offering our members a premium quality gaming experience and affording them exceptional value across our full suite of products.
We are currently involved with several high profile initiatives that are building blue-chip brand awareness for the company worldwide:
- £8m+/year shirt sponsorship deal with Tottenham Hotspur Football Club.
- Two-year MANSION branded Flybe jet Wrap Deal.
- Sponsorship of prominent UK Poker professional Marc Goodwin.
- Regular big money promotions and sponsorship of international events.
If you are ready for a challenge and this sounds like the kind of energetic working environment that appeals to you then you have come to the right place.
We urge you to explore the many employment opportunities on offer. Join MANSION.COM and become a world player with us.
Contact US
To become a world player with us please submit your completed MANSION.COM application and CV by email or fax us at +350 47382.
Alternatively, submit CV and MANSION.COM application in person at 901 Europort, Gibraltar.
Instructions
Jobs Available
Gaming Software Architect
MANSION is rapidly creating a worldwide community of members who enjoy a truly unique range of gaming and gambling products offering unrivalled entertainment and value.
- To be part of enterprise architecture group that shapes enterprise technology, strategy and architecture roadmap.
- Create and maintain a long term enterprise wide Gaming application architecture, bringing together future vision, current best practices and legacy systems.
- Provide consultation and mentorship to multiple project teams. Serve as the technical application design authority on multiple projects by creating and maintenance high-level design and other relevant technical requirements documentation.
- Develop a deep understanding of MANSION business strategies. Perform technical assessments for a range of new initiatives.
- Establish technical standards and best practices, leveraging industry standards. Ensure projects are aligned with the IT Strategy and compliant with corporate technical standards.
- Identify opportunities based on technical knowledge and industry trends.
- Work with our software vendors to understand and leverage existing product capabilities and shape direction of the product to best benefit MANSION needs.
- Meet new vendors to increase awareness of technology trends and assess the potential benefits to MANSION.
- Communicate and evangelize the use of standards and how the vision of a services-oriented architecture can be realized.
- Create processes and techniques that will improve performance and maintainability of applications.
- Advise senior IT leadership (technical skills required, organizational structure).
- Build and sustain commitment to IT strategy by mentoring lead developers and advising IT management on best maintenance practices.
- Establish industry standard quality performance indicators for gaming platform that will be monitored and managed by IT ops.
Experience / Qualifications Requirements
- Minimum of eight (8) years experience in applications development in similar environment (gaming, trading, e-commerce).
- Minimum of three (3) years experience as development manager/ software architect working in large projects.
- Hands on experience in J2EE/ORACLE environment.
- Experience in client development would be an asset.
- Experience in introduction of new technology standards, processes and procedures.
Skills / Competencies
- Demonstrated expert knowledge of development in server side technologies.
- Demonstrated ability to build, manage and motivate a team
- Demonstrated leadership skills and a willingness to be accountable.
- Strong coordination and project management skills
- Excellent interpersonal and facilitation skills
- Excellent verbal and written communication skills
- Results oriented and a willingness to get involved at a practical level when required
- Strong negotiation and influencing skills.
- Ability to communicate at all levels of corporate management, partner organisations and industry associations.
QA Team Leader
THE ROLE:
Responsible to ensure that all delivered software is properly tested against functional specifications and complies with quality expectations, prior to deployment to Production.
• To manage resources and timeframes so that proper User Acceptance Testing (UAT) is performed;
• Create test plans that can be followed as scripts by users as acceptance tests;
• Create, document and maintain “best practice” processes for all aspects of the QA area;
• Mange the creation and use of automated acceptance testing wherever possible;
• Ensure adequate load testing is performed on the applications;
• Ensure adequate security testing is performed on the code and the web applications;
• Create and maintain a working relationship with all vendors and other groups that deliver software to the business;
• Create and maintain a working relationship with business heads and other business stakeholders, to ensure that all requirements and timeframes are understood;
• Create & maintain a working relationship with the IT infrastructure staff, to ensure test environments are ready and representative at the correct times;
• Ensure all bugs found in UAT/QA are recorded, and passed back to vendors and/or program teams;
• Ensure adequate Reporting on the UAT/QA to the business with recommendations. Participate in the deploy/not deploy decision making process;
• Mange and motivate QA/UAT team(s) to ensure effective team working;
• Other tasks as directed
THE PERSON:
• 3 + years of experience functional testing, Quality Assurance testing and User Acceptance testing;
• Ability to communicate effectively, in English, in writing and vocally with Business heads and Vendors;
• Experience dealing with Project Managers and working with a project support environment (i.e. a PMO);
• Experience using automated testing tools from various suppliers (Mercury is preferred);
• Broad experience in Web based applications and browsers, preferably in a gaming environment;
• Exposure to a wide range of platform setups e.g. Linux/Solaris, Oracle, Windows, SQL server etc.
Technical:
• Good working knowledge of QA/UAT methodologies;
• Understanding of the functions and use of automated testing tools for web based applications;
• Understanding of E-commerce and the gaming industry in general;
• Ability to write effective and concise reports, and test plans in Word and Excel
Behavioural:
• Personal drive and effectiveness and a ‘can do’ approach, finding ways around obstacles in order to accomplish and exceed objectives.
• Demonstrated tolerance to high workloads and multiple changing priorities.
• Strong team player with the ability to contribute to the teams overall performance through personal commitment, hard work and respect for other opinions and views.
• Positive, innovative and constructive outlook with a high level of initiative and self motivation.
• Takes responsibility for continually improving service delivery to meet and ultimately exceed customer expectations, both internally and externally to the Company.
• Professional attitude towards work, colleagues and customers.
• Solutions and results focused with a strong desire to achieve goals.
• Demonstrates effective self management and focus and takes ownership for actions to achieve the required results.
• Strong analytical and problem solving skills.
• Excellent communication skills, both written and verbal.
Technical Operations Manager
THE ROLE:
The role is responsible for managing the Technical Operations Team comprising System and Application Specialists, Network & Security Engineers, Database Administrators and IT Operations Specialists. To create an environment of proactive improvements to increase the level of support and system availability.
To manage and mentor staff within the team to the direction of the Group IT Operations Manager. Ensure the team performs and reports on System Administration tasks, responds to 2nd level support within agreed policy, implements monitoring and sufficient system logging and debugging as well as automated system alerting to the Group NOC with agreed and documented processes for resolution or escalation.
Liaise with System Architects, Developers and 3rd party vendors as required.
• Mentor and manage the Team to the direction of the Group IT Operations Manager to maximise system availability.
• Ensure the Mansion Production environment is monitored effectively.
• Ensure the Mansion UAT environment is secure and reflects the Production environment.
• Ensure that Production incidents are responded to, undertaking root cause analysis and debugging to resolve problems.
• Assist with Incident and Problem Management ensuring that the business is kept up-to-date with progress via the NOC.
• Work with Architects, Developers, 3rd Party specialists and vendors to determine fixes or develop patches/remedial actions to resolve problems.
• Endeavour to resolve problems raised by business (via the NOC) as quickly, accurately and completely as possible with a view to minimise outstanding support incidents to zero.
• Create/compile, verify, and continually revise/improve support processes and related documentation.
• Liaise with other Business Departments and 3rd party vendors continually to ensure customer satisfaction.
• Act upon requests for service from IT and the Business as quickly and accurately as possible.
• Ensure that clear work instructions for both network and system monitoring and troubleshooting/resolution are published to the NOC.
• Identify personnel for mentoring and cross-training within Technical Operations and other IT Departments.
• Identify training plans or career paths that support all MANSION systems effectively and actions from outages are implemented quickly and efficiently.
• Deploy all upgrades, patches and fixes to MANSION products and services running in the Production environment via Change and Configuration Management.
• Evaluate capacity requirement, formulate plans and designs and implement as per agreed standards
• Ability to work within and add value to a structured standards base (eg.ITIL) working environment.
• Accurately define the required technical resources for projects within a multi-disciplined environment ensuring agreed project work is executed on time and to an appropriate quality standard and produce comparisons to fine tune the Project Management process.
• Ensure that every project delivery by the Company is documented, handed over, monitored to an appropriate level of detail.
• Be proactive in looking at ways to continually improve business systems and procedures.
Portal Product Manager
THE ROLE:
Key Responsibilities / Activities
• Own web and download portal product applications
• Gather requirements for enterprise mansion portals.
• Create and manage portal product road maps
• Consult with business heads and managers to maximise the way MANSION presents its products, services and competitive advantages;
• Develop and organise the structure of MANSION web products, working alongside IT to ensure high standards of usability, accuracy and robustness;
• Reach out to audience groups (players, members, business partners, and MANSION employees) to determine their needs, and act as an advocate to ensure that MANSION addresses those needs through the web products;
• Contribute to the training needs of Member Service department in the use of MANSION’s web products
• Anticipate and look toward the future, analysing and proposing new ways MANSION might use the web to carry out its mission more efficiently and effectively.
• Develop project plans including tasks to be performed, task estimates, and targeted completion dates. Provide project monitoring feedback to Business Units and senior management. Prioritise projects with senior management input.
• Training sales and CS team in the use of new products.
• Interacting with PMO and Portal IT technicians.
THE PERSON:
Experience / Qualifications Requirements
• Minimum of five (5) years experience in a senior project or web management role.
• Ideal candidate will have good understanding of web technology.
• Expert on industry portal trends and tools
Skills / Competencies
• Demonstrated good knowledge of computer and web based technologies.
• Demonstrated ability to build, manage and motivate a team
• Demonstrated leadership skills and a willingness to be accountable.
• Strong coordination and project management skills
• Excellent interpersonal and facilitation skills
• Excellent verbal and written communication skills
• Results oriented and a willingness to get involved at a practical level when required
• Strong negotiation and influencing skills
• Ability to communicate at all levels of corporate management, partner organisations and industry associations.
System and Application Specialist
THE ROLE:
The role is responsible for system installation, administration and maintenance of all Mansion Production servers as well as deploying newly developed applications onto the systems, ensuring they work as efficiently and appropriately as described and cause no undue or unexpected problems on the existing infrastructure.
Post testing and installation, this role is then responsible for ongoing 2nd level support, monitoring, debugging, escalation and management of issues through to Architects, Developers and 3rd Party vendors as required ensuring the NOC, and so the Business, is continually updated.
• Maintain IT infrastructure in order to meet the demand of Mansion’s operations and to support business change.
• Monitor System and Application health to ensure that device hardware, operating systems and applications function optimally.
• Identify and react to Production incidents affecting or caused by systems or applications, undertaking root cause analysis and debugging to resolve issues where possible.
• For more serious problems, work with Architects, Development and 3rd party vendors to determine fixes or develop patches to resolve application issues.
• Endeavour to resolve issues raised by business (via the NOC) as quickly, accurately, and completely as possible with a view to minimise outstanding support incidents to zero.
• Create/compile, verify, and continually revise/improve application processes and related documentation.
• Liaise with other IT teams and 3rd party vendors continually to ensure customer satisfaction.
• Provide expert consulting and advice to both Technical Operations and the wider business in the design and development of System/ Application as well as seeing the bigger picture of how these areas fit into the IT Operation as a whole.
• Evaluate capacity requirement, formulate plans and design and implement as per agreed standards.
• Develop and maintain standard operating plans and procedures to ensure all system changes and upgrades do not adversely affect the live operation.
• Work with colleagues in IT operations and across Mansion to deliver an effective and well maintained IT infrastructure that meets the needs of Mansion’s current and future operations.
• Estimate work effort required from a project perspective, execute agreed project work and produce comparisons to fine tune the Project Management process.
• Be up-to-date with the latest developments in the System/Application field.
• Be proactive in looking at ways to continue improving business systems and procedures.
• Be part of the Team’s ‘on call’ rota system.
Member Services Specialist
Main Duties and Responsibilities include:
· First line customer contact point for customer account management query and resolution handling via telephone, email and instant chat;
· Liaising with other internal departments to assist in the resolution of customer queries and issues;
· Knowledge of all MANSION products and a general understanding of Bookmaking, Gaming and International Sports;
· Responding to MANSION customer requests and questions regarding service, products and account information;
· Answer a high volume of calls, emails and instant chat messages from MANSION customers and maintain a rapid response rate according to agreed standards.
You will have:
· High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence;
· Fluency in Spanish or another European language is beneficial;
· An open, honest, enthusiastic and resilient approach;
· Accountability for achieving goals and delivering a quality service to the customer;
· Excellent interpersonal skills, self-confidence and be a strong team player.
New Business Representative
Main Duties and Responsibilities include:
To provide ongoing telephone based sales activation and retention in a target driven, sales orientated department;
To facilitate pro-active conversion from lead, fun or dormant player into an active real money player;
Set number of pre-determined targets from initial number and quality of calls through to activation levels and first deposit amounts;
Candidate will be responsible for hitting pre determined weekly, monthly and quarterly targets;
In addition all members of the team are responsible for quarterly team targets.
You will have:
A confident, articulate phone manner;
Some outbound sales experience desirable but not essential;
Basic MS Office skills. I.e. Word / Excel;
GCSE (or equivalent level) in key subjects maths / English.
Project Manager
A dynamic Industry knowledgeable individual, able to work autonomously with minimal guidance in an extremely fast moving and demanding environment.
Comfortable with Project Managing from inception to delivery complex multi faceted S/W, H/W & infrastructure projects utilizing AGILE techniques with SCRUM based development into an evolving and challenging environment..
Able to cope with and implement constant change and work in accordance with the dictates of the project timelines, sometimes involving considerable out of hours work, must cope well under intense pressure and above all always deliver on time and within budget.
Responsible for delivery against the project brief and specification on schedule and within budget to required quality standards.
Key Responsibilities / Activities
• To take lead responsibility for specific project(s), manage project delivery and the associated resources, and act as the single point of contact.
• To develop and maintain effective working relationships with project sponsors and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the project.
• Deliver project activities within budget to maximise cost effectiveness of each project
• Deliver projects using PRINCE2, and PRINCE2 derivative, project management methodologies to achieve quality project outcomes
• Lead project team ensuring they complete planned/agreed work to achieve project schedule, quality and cost objectives
• Project compliance, assurance and reporting
• Identify, monitor, mitigate and manage project and operational risk
• Motivate project team(s) to ensure effective team working
• Establish and maintain good supplier relations to ensure effective delivery
• Other tasks as directed
Relationships
Others: Although the role holder has no direct reports the role holder will be expected to direct the work of others and to influence the way in which others organise themselves. The role holder will have significant interaction on a project basis with the rest of the IT Operations department in order to deliver an effective and cohesive IT service.
Experience / Qualifications Requirements
• Experience within a PRINCE2 environment preferably with formal PRINCE2 certification.
• Preferably educated to degree level or with appropriate vocational experience backed up by formal training.
• Experience successfully managing projects and working within a project support environment (i.e. a PMO)
• ITIL experience/exposure – preferably ITIL Foundation certification achieved.
• Broad IT industry experience.
Skills / Competencies
Behavioural
• Established leadership qualities as a project manager, team builder and effective communicator.
• Strong logic, analytical, and problem solving skills.
• Effective “plain English” communication using written, verbal, and presentations skills.
• Positive, innovative and constructive outlook with a high level of initiative and self motivation.
• Business oriented perspective to system support processes.
• Strong time management skills with the ability to work with minimal supervision in a team environment.
• Ability to “multi-task” and handle multiple activities and priorities at the same time.
• Ability to work in flexible times outside normal working hours and during peak periods as required.
• Interpersonal skills including those to project a professional image of the team both internally and externally.
• Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and stakeholders at all levels.
• Process-focused, attention to detail – a completer.
Technical
• Good working knowledge of project management methodologies, tools and techniques.
• Understanding and experience of appropriate programme management and commercial/contractual principles.
• Excellent understanding of departmental processes.
• Superior planning skills and expertise with MS Project and MS Enterprise Project Management (EPM).
SQL Analyst
THE ROLE:
• Transform business reporting needs into coherent technical specifications.
• Implement new automated reports per business specifications.
• Ensure direct marketing campaign selections are delivered on time and to specification, utilising expertise to communicate selection.
• Analysis of direct and e-marketing effectiveness and campaigns.
• Constructing direct marketing testing and control frameworks to increase the ROI on all activity.
• Build automated ways to bring in data and report on its analysis.
• Develop and maintain robust response and propensity models based on rigorous statistical analysis and apply to our customer data.
• Providing customer analysis support across the business utilising the customer database and external overlays, interpreting data into key insights for marketing purposes.
Working with the marketing retention team to develop and maintain a single view customer database to ensure we obtain a more robust view of customers.
Experience:
• Minimum 3 years SQL experience deriving data via SQL scripts.
• Experience in PL/SQL, ETL (Extract Transform Load) processes.
• Proven experience in a wide range of statistical tools i.e. SAS, SPSS etc.
• Experience in ORACLE/ TOAD
• Experience in Informatica/ Microsoft Reporting Server.
• At least 3 years customer data analysis experience within a consumer marketing or CRM environment.
Experience in direct campaign selections and ROI analysis essential.
• BA or MA on statistic/economy
• In depth knowledge of statistical analysis, segmentation methodologies and propensity modeling.
Statistical model-linear and non-linear Regression model, cluster model, RFM, logistic model, survival analysis , churn model
• Excellent numeric and analytical skills essential.
• Hard worker with desire to make the different
• Strong computer skills.
• Technical and IT knowledge essential.
• Knowledge of data quality management.
• Ability to assimilate complex data and present with clarity.
• Online gaming experience desirable.
Network Operations Centre Operator
THE ROLE:
MAJOR DUTIES AND RESPONSIBILITIES
• Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
• Be the Focal Hub (SPOC) driving fault resolution in the Business
• Pro-active monitoring of network devices, servers, systems and applications
• Analyse and evaluate data to resolve faults swiftly and precisely
• Recognise issues and initiate Escalation procedures ensuring SLA’s are kept
• Co-ordination and logging of incidents and problems through full life cycle
• Ensure proper handover is carried out with oncoming shift
• Conform to corporate and departmental standards regarding all processes including change, release and capacity management
• Provide root cause outage and statistical analysis reporting
• Interact with group technical teams and third parties to assist with fault resolution
• Develop policies and procedural documentation for the department ensuring they are always current
• Share knowledge and experience with colleagues
• Work flexibly to facilitate changes to shift patterns and work schedules
THE PERSON:
MAJOR DUTIES AND RESPONSIBILITIES
• Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
• Be the Focal Hub (SPOC) driving fault resolution in the Business
• Pro-active monitoring of network devices, servers, systems and applications
• Analyse and evaluate data to resolve faults swiftly and precisely
• Recognise issues and initiate Escalation procedures ensuring SLA’s are kept
• Co-ordination and logging of incidents and problems through full life cycle
• Ensure proper handover is carried out with oncoming shift
• Conform to corporate and departmental standards regarding all processes including change, release and capacity management
• Provide root cause outage and statistical analysis reporting
• Interact with group technical teams and third parties to assist with fault resolution
• Develop policies and procedural documentation for the department ensuring they are always current
• Share knowledge and experience with colleagues
• Work flexibly to facilitate changes to shift patterns and work schedules
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
Essential
• 2+ years proven relevant technical experience in the following: -
- Networking (Routing/Switching) experience
- Windows/Linux/Solaris
- F5 Loadbalancers
- VPN and Firewall Technology
- Script/programming experience (Perl, or C/C++, Java, SQL, http, xml etc)
- Heat/Remedy or similar Incident Management System
- Experience with SOE desktop build, deployment and support
• Business / Technical Analysis skills
• NOC/Helpdesk/IT technical support experience 2nd/3rd line
• Excellent Customer focus
• Sound multi platform experience and good knowledge of web-based applications
• Programming and Scripting experience
• High Availability Data Centre configurations (SAN/Server Farms etc)
Desirable
• 2+ years experience in Networking and Security and/or System and Application, preferably within a high volume financial transaction or ISP environment.
• Knowledge of ORACLE/PostgreSQL/Sybase/MS-SQL Server
• ICND/CCNA/Network +
• Project Management experience
• Documentation / process writing skills and the ability to maintain accurate records
Behavioural
• Personal drive and effectiveness and a ‘can do’ approach, finding ways around obstacles in order to accomplish and exceed objectives.
• Demonstrated tolerance to high workloads and multiple changing priorities.
• Strong team player with the ability to contribute to the teams overall performance through personal commitment, hard work and respect for other opinions and views.
• Positive, innovative and constructive outlook with a high level of initiative and self motivation.
• Takes responsibility for continually improving service delivery to meet and ultimately exceed customer expectations, both internally and externally to the Company.
• Professional attitude towards work, colleagues and customers.
• Solutions and results focused with a strong desire to achieve goals.
• Demonstrates effective self management and focus and takes ownership for actions to achieve the required results.
• Strong analytical and problem solving skills.
• Excellent communication skills, both written and verbal.
Network and Security Engineer
THE ROLE:
• Maintain IT infrastructure in order to meet the demand of Mansion’s operations and to support business change.
• Monitor Mansion Network and Security elements to ensure optimal performance.
• Mitigate internal/external abuse, security and denial of service attempts.
• Liaise with network vendors and peers to ensure efficient operation of service.
• Ensure all network and security issues are resolved quickly and efficiently.
• Provide expert consulting and advice to both Technical Operations and the wider business in the design and development of network and security as well as seeing the bigger picture of how these areas fit into the IT Operation as a whole.
• Develop and maintain standard operating plans and procedures to ensure all system changes and upgrades do not adversely affect the live operation.
• Ensure that Mansion policy is adhered to with regard to network and security management to provide a secure, stable and robust infrastructure.
• Develop all supporting technical documentation to ensure consistency and quality of installations and systems upgrades.
• Work with colleagues in IT operations and across Mansion to deliver an effective and well maintained IT infrastructure that meets the needs of Mansion’s current and future operations.
• Estimate work effort required from a project perspective, execute agreed project work and produce comparisons to fine tune the Project Management process.
• Be up-to-date with the latest developments in the Network and Security field.
• Be proactive in looking at ways to continually improve business systems and procedures.
THE PERSON:
Essential
• 5+ years proven relevant technical experience working with a collection of the following systems: -
• Routing Protocols (BGP/OSPF both Cisco and Juniper)
• Server Farm/SAN/NAS/DAS Networking/Routing
• Switching (Trunks/VLANs)
• Cisco VoIP solutions
• VPN Technology
• Firewall Technology
• F5 Devices (BigIP/Traffic Manager/3DNS)
• Radware, Peakflow
• Toplayer, Snort
• ITIL experience, minimum Incident/Problem /Change/Configuration/Release.
• Business / Technical Analysis skills
• The role holder must have strong analytical and trouble-shooting skills coupled with the ability to deliver project work.
• Documentation / process writing skills
Desirable
• B.Sc in IT or Computing or equivalent work experience.
• 5+ years experience in the field of Networking and Security, preferably within a high volume financial transaction or ISP environment.
• A background in system integration and maintenance is highly preferable
• Cisco, Juniper and or F5 qualifications (CCNP/JNCIS)
• Knowledge of Unix/Linux
• Knowledge of Databases/SQL
• Knowledge of Client-Server Application implementations
• Knowledge of Windows Server implementation
• ITIL Practitioner.
• Prince2 Foundation and/or Project Management experience
Behavioural
• Personal drive and effectiveness and a ‘can do’ approach, finding ways around obstacles in order to accomplish and exceed objectives.
• Demonstrated tolerance to high workloads and multiple changing priorities.
• Strong team player with the ability to contribute to the teams overall performance through personal commitment, hard work and respect for other opinions and views.
• Positive, innovative and constructive outlook with a high level of initiative and self motivation.
• Takes responsibility for continually improving service delivery to meet and ultimately exceed customer expectations, both internally and externally to the Company.
• Professional attitude towards work, colleagues and customers.
• Solutions and results focused with a strong desire to achieve goals.
• Demonstrates effective self management and focus and takes ownership for actions to achieve the required results.
• Strong analytical and problem solving skills.
• Excellent communication skills, both written and verbal.
Systems Architect
THE ROLE:
• Provide technical requirements documentation on new business enabling projects. Provide system installation, configuration guidelines on systems implementations. Act as the technical owner of allocated business critical systems.
• Integrate layered web and DB backend application solutions from 3rd parties to be handed over to the Technical Operations team.
• Provide IT technical expertise to applications developers, operations, and other IT staff for systems development, deployment, installation and production support.
• Provide expert technical consulting to the MANSION Group in the design, development of infrastructure systems to ensure a robust and stable environment.
• Participate in formulating and implementing IT standards and policies to support the operational environment and business direction.
• Develop all supporting technical documentation to agree standards and to facilitate consistency and quality of installations, systems upgrades and recovery/ repair.
• Develop and implement processes to assist with Capacity Planning, Availability Management, performance tuning to support effective operational management.
• Ensure the application of best practice with regard to implementation of layered systems products across Mansion Group system infrastructure.
• Design, implement and provide continual improvements to new and existing hardware platforms and their operating environments to support ongoing business change and strategy.
• Design and implement solutions that ensure capacity planning, performance, scalability, and availability are managed according to agreed standards.
• Advise and assist with the operation of third level support Systems support / Monitoring tools in order to maintain Mansion Group systems.
• Out of hours availability for 3rd level Escalation of production issues per the Escalation Policy
• Ensure that developed application have an agreed level of monitoring and logging which is consistent throughout MANSION systems and agreed with IT and the business
THE PERSON:
Essential
• At least 8 years experience designing and implementing Linux and Solaris operating environments – in heterogeneous environments..
• At least 5 years experience in designing and implementing layer application products such as Apache, Tomcat, MySQL, Nagios, Active MQ, Informatica, Panorama.
• At least 5 years experience designing and implementing clustering technologies (Solaris Sun Clustering)
• At least 3 years designing and implementing Windows Infrastructure, IIS, Active Directory, Exchange
• At least 3 years working with SAN technologies (Netapp, EMC) technologies and support of same.
• At least 3 year designing and implementing backup solutions including Netbackup backup/recovery systems
• Effective understanding of RDBMS systems, Security and Networking.
• 2 years experience of utilizing virtualization technologies
• Up to date knowledge of SUN server platforms
• Demonstrated tolerance to high workloads and multiple changing priorities.
• Demonstrated ability to solve problems and issues at all levels.
• Excellent oral and written communication skills.
• Ability to prioritise work load.
• Actively researching current IT issues and technology.
• Demonstrated documentation skills
• Provide effective support, policy, and procedures documentation.
• Understand and drive initiatives to support change control and Capacity planning and operational integrity.
• Conceive and develop effective systems to proactively support and manage business operations.
• Advanced working knowledge of word processor, pc database, and spreadsheet packages
• High degree of competency in using diagramming tools to effectively present complex technical environments
• Work within a team of solutions developers integrating systems and applications.
Desirable
• Computer Science/IT related university degree
• Working knowledge of IT and quality international standards.
• Exposure to support and development methodologies for large RDBMS (Oracle)
• Exposure to project management methodologies and software.
• Demonstrated experience in Oracle database administration and reporting/application analysis.
• Solaris 10 Administrator SCSA
• Microsoft Certification MCSE
• NetApp certification NCDA
COMPETENCIES
Behavioral
• Personal drive and effectiveness and a ‘can do’ approach, finding ways around obstacles in order to accomplish and exceed objectives.
• Demonstrated tolerance to high workloads and multiple changing priorities.
• Strong team player with the ability to contribute to the teams overall performance through personal commitment, hard work and respect for other opinions and views.
• Positive, innovative and constructive outlook with a high level of initiative and self motivation.
• Takes responsibility for continually improving service delivery to meet and ultimately exceed customer expectations, both internally and externally to the Company.
ssional attitude towards work, colleagues and customers.
• Solutions and results focused with a strong desire to achieve goals.
• Demonstrates effective self management and focus and takes ownership for actions to achieve the required results.
• Strong analytical and problem solving skills.
• Excellent communication skills, both written and verbal.
Technical
• Provide effective support, policy, and procedures documentation.
• Understand and drive initiatives to support change control and Capacity planning and operational integrity.
• Conceive and develop effective systems to proactively support and manage business operations.
• Advanced working knowledge of word processor, pc database, and spreadsheet packages
• Ability to work in flexible times outside normal working hours and during peak periods as required.
Risk Analyst
Reporting to: Risk Manager
To protect MANSION (“the company”) and its stakeholders’ brands, intellectual property, reputation and financial and other tangible assets from harm caused by fraud and other criminal activities and error, whilst not limiting the company’s ability to transact freely and efficiently with its customers and deliver the Business Plan.
The Role
Purpose
- This role will be part of the financial division of the company and as an analyst of the Risk Department will involve responsibility for investigating and solving all queries related to our products and services.
- The person will be responsible for fraud investigation and preventing financial crimes. Possessing an adeptness at recognising very subtle patterns of fraudulent activity and communicating them to other team members, management, and also abstractly to fit within the strategic direction of the technical and operational dimensions of the fraud department.
Responsibility:
- Prevention and detection of fraud incidents and tracking key performance indicators
- Maintaining the logical fraud rules that drive the identification of high risk transactions
- Improvements, and process improvements
- Ability to work independently on assigned projects, but also to provide key input into dynamic team setting
- Stopping fraudulently acquired funds from leaving the system
Settlements/Treasury Manager
Role
- Online Gaming company requires new Settlements Manager
- Based in
- Newly qualified ACCA or part qualified
- Supervising 4/5 members of staff
- Good knowledge of accounting
- Prior experience of payment solutions (Neteller/Credit Card processing) helpful but not essential
- SAGE knowledge helpful
- Settlements Department Manager
- Supervising 4/5 members of staff
- Ensuring prompt settlements from payment providers
- Oversight of player payments and settlements
- Treasury management ensuring that all appropriate accounts and currencies are funded
- Reconciliaiton with 3rd party providers
- Responsibility for production and review of Daily Business Reconciliation
- Monthly reporting to tight deadlines
- Strong operational focus in this department, close liaison reqired with Customer Services Team
- Continuing IT development means the candidate will need to be strongly IT Literate
- Monthly reporting to tight deadlines
- Analysis skills on deposit methods/countries/acceptance rates
Group Technical Support Manager
Key Responsibilities / Activities
- Manage and mentor staff in various remote, geographically widespread locations to the direction of the Group IT Production Manager.
- Monitor network, service and application health to ensure required operation.
- Identify and react to production incidents affecting or caused by applications, systems, and/or IT equipment undertaking root cause analysis and debugging to resolve issues where possible.
- Assist with problem management ensuring that the business is kept up-to-date with progress via the
- Work with 3rd party specialists and vendors to determine fixes or develop patches/remedial actions to resolve issues.
- Endeavour to resolve issues raised by business (via
- Create/compile, verify, and continually revise/improve support processes and related documentation.
- Liaise with other IT teams and 3rd party vendors continually to ensure customer satisfaction.
- Act upon requests for service from IT and the business as quickly and accurately as possible.
- Ensure that clear work instructions for both network and system monitoring and troubleshooting/resolution are published to the
- Provide scheduled in-house training between Technical Support and the
- Identify personnel for mentoring and cross-training within Technical Support and also with other IT Departments.
- Identify training plan to ensure that all MANSION systems are supported effectively.
- Deploy all upgrades, patches and fixes to MANSION products and services running in the Production environment via Change Management.
- Ability to work within and add value to a structured ITIL working environment, Incident, Problem, Change, Configuration and Release Management.
Essential
- ITIL experience, minimum Incident/Problem/Change/Configuration/Release.
- 3+ years technical/support team management experience.
- Business / Technical Analysis skills
- 5+ years experience in the field of IT support management preferably within a high volume financial transaction or ISP environment.
- Experience with SOE desktop build, deployment, and support management.
- A background in system integration, configuration and maintenance is highly preferable.
- ITIL Practitioner.
- Prince2 Foundation and/or Project Management experience
- Documentation / process writing skills
- Solaris/Linux, Apache, Weblogic/J2EE experience, Windows 2003
- Routing Protocols (BGP/OSPF both Cisco and Juniper)
- Switching (Trunks/VLANs), Cisco VoIP solutions
- F5 Devices (BigIP/Traffic Manager/3DNS)
- Analytical, trouble-shooting mindset with a problem solving personality
Competencies
Behavioural
- Apply problem-solving techniques to achieve organisational goals.
- Actively participate as a member of a team
- Identify and understand issues, comparing data to draw conclusions and apply solutions.
- Prioritise effectively, scheduling work, determine tasks and resources
- Ability to self manage to achieve tasks.
- Copes effectively with stress.
- Clarify issues to create solutions.
- Maintains knowledge of current and future technology trends.
- Seek to understand internal users view point and respond to objections, manages diverse viewpoints.
- Open to working with personnel from diverse cultures.
- Willingness to travel occasionally, app. 10% in
Portal Operations Manager
The rapid growth of our business has created an opportunity for a highly experienced Portal Operations Manager. This technically oriented position is responsible for establishing and maintaining systems and associated work processes to provide an industry leading web based network.
Key Responsibilities / Activities
- Consultant: Consult with business heads and managers to maximise the
- Engineer: Develop and organise the structure of MANSION web products, ensuring high standards of usability, accuracy and robustness;
- Advocate: Reach out to audience groups (players, members, business partners, and MANSION employees) to determine their needs, and act as an advocate to ensure that MANSION addresses those needs through the web products;
- Train: Participate in the training of Member Service staff in the use of MANSION’s web products
- Visionary: Anticipate and look toward the future, analysing and proposing new
- Project Manager: Develop project plans including tasks to be performed, task estimates, and targeted completion dates. Provide project monitoring feedback to Business Units and senior management. Prioritise projects with input from senior management.
Experience / Qualifications Requirements
- Minimum of five (5) years experience in a senior project or web management role
- Minimum of two (2) years experience in managing a large community focused commercial web site
Skills / Competencies
- Demonstrated expert knowledge of computer and web based technologies.
- Demonstrated ability to build, manage and motivate a team
- Demonstrated leadership skills and a willingness to be accountable.
- Strong coordination and project management skills
- Excellent interpersonal and facilitation skills
- Excellent verbal and written communication skills
- Results oriented and a willingness to get involved at a practical level when required
- Strong negotiation and influencing skills
- Ability to communicate at all levels of corporate management, partner organisations and industry associations.
Portal Software Architect
The rapid growth of our business has created an opportunity for a highly experienced Portal Software Architect. This technically oriented position is responsible for establishing and maintaining systems and associated work processes to provide an industry leading web based network in J2EE environment.
- Managed on all aspects of Java-based design (J2EE Architecture, application design, tooling, best practices, standards, etc.)
- Create technical standards and best practices, leveraging industry standards.
- Communicate and evangelize the use of standards and how the vision of a services-oriented architecture can be realized.
- Create processes and techniques that will improve performance and maintainability of applications.
- Provide consultation and leadership to multiple project teams.
- Ensure projects are aligned with the IT Strategy and compliant with technical standards.
- Identify opportunities based on technical knowledge and industry trends.
- Serve as the technical application design authority on multiple projects.
- Create macro design (high-level design).
- Facilitate initial meeting with development lead to agree on process for design.
- Establish regular meetings to review technical designs and provide mentoring and guidance.
- Maintain a knowledge base of emerging technologies and products.
- Work with our software vendors to understand and leverage existing product capabilities and shape direction of the product to best benefit MANSION needs.
- Meet new vendors to increase awareness of technology trends and assess the potential benefits to MANSION.
- Perform technical assessments for a range of circumstances: application hosting, business acquisition, software vendor, etc.
- Develop a deep understanding of MANSION business strategies.
- Advise senior IT leadership (technical skills required, organizational structure).
- Build and sustain commitment to IT strategy by mentoring lead developers and advising IT management on best maintenance practices.
- Shape technical strategies by working with enterprise architecture group (Technology, Strategy and Architecture Group).
- In collaboration with enterprise architecture group, develop future state vision of a services-oriented architecture (SOA). Create and maintain evolutionary plans to move future state vision of SOA.
- Minimum of ten (10) years experience in web development
- Minimum of five (5) years experience as development manager/ software architect working in large e-commerce, web projects (over £2 million, 2 years development efforts, 2 million hits per day).
- Experience in J2EE environment.
- Experience in OpenCMS would be an asset.
- Demonstrated leadership skills and a willingness to be accountable.
- Demonstrated ability to build, manage and motivate a team
- Demonstrated expert knowledge of computer and web based technologies.
- Strong coordination and project management skills
- Excellent interpersonal and facilitation skills
- Excellent verbal and written communication skills
- Results oriented and a willingness to get involved at a practical level when required
- Strong negotiation and influencing skills.
- Ability to communicate at all levels of corporate management, partner organisations and industry associations.
Back Office Platform Specialist
The Back Office Platform Specialist will be responsible for the design and technical implementation of back office applications. The back office applications include all management and administration tools that are required to maintain and operate the platform. Those systems include the customer database structure, the payment gateway services, billing and promotions systems, risk management and fraud prevention systems, CRM systems and permissions/security systems.
Key Responsibilities / Activities
- To take lead responsibility for all current and proposed new back office systems.
- To develop and maintain effective working relationships with key software engineering technical leaders so as to promote an understanding of all key software architectural issues, guidelines and methodologies.
- Architecting, designing and implementing complete back office enterprise applications. The job includes database modelling and data access optimizations. Designing systems based on Weblogic, J2EE, ORACLE architecture.
- Research and implement 3rd party systems to address business needs. Backoffice platform specialist will research and participate in selection/implementation process of new 3rd party systems.
- Communication and mentoring of overall software engineering teams to ensure that new product releases are provided according to adequate quality standards. The job includes providing/approving technical documentation and participation in QA and UAT phases.
- Overall responsibility for back office platform performance KPIs. Making sure backoffice platform is scalable and performing according to agreed service level expectations. The job includes communication and mentoring with the relevant IT teams. Defining procedures and monitoring tools to ensure platform stability and high performance.
- Commitment to quality and the testability of designs.
- Strong emphasis on team work;
- Willingness and ability to use agile development methodologies.
- Other tasks as directed
Relationships
Subordinates: None
Manager: Group Development Manager
Experience / Qualifications Requirements
- 10 + years experience designing and developing back office platform solutions in complex, high transaction volume environments.
- 5 + years experience developing software solutions in Java based technologies would be highly regarded.
- 5 + years experience in Unix based platform architecture, SUN Solaris in particular would be highly regarded.
- 5 + years experience working with Oracle database platforms would be highly regarded.
- Preferably educated to degree level or with appropriate vocational experience backed up by formal training.
- Excellent communication skills both written and verbal. Ability to mentor software engineering teams to work with architectural guidelines;
- Broad IT industry experience.
- Experience in team management would be highly regarded.
Skills / Competencies
Behavioural
- As the Back Office Platform Specialist, communication qualities are essential to build effective relationships with the different teams.
- Strong logic, analytical, and problem solving skills.
- Effective “plain english” communication using written, verbal, and presentations skills.
- Leadership skills: positive, innovative and constructive outlook with a high level of initiative and self motivation. Ability to motivate other team members and drive the team towards an agreed mutual technology roadmap.
- Business oriented perspective to system support processes.
- Strong time management skills with the ability to work with minimal supervision in a team environment.
- Ability to “multi-task” and handle multiple activities and priorities at the same time.
- Ability to work in flexible times outside normal working hours and during peak periods as required.
- Interpersonal skills including those to project a professional image of the team both internally and externally.
- Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and stakeholders at all levels.
- Process-focused, attention to detail – a completer.
Technical
- 10 + Years experience in development of BackOffice Platform technologies is essential.
- 5+ years experience with UNIX platforms is essential, SUN Solaris is strongly preferred.
- Understanding of Software Development Life Cycle methodologies is essential.
DBA
To establish and maintain a secure, reliable, efficient database environment to support Mansion’s business requirements. To undertake database and application development as required to support the business and to provide support and maintenance of these and other corporate applications.
Key Responsibilities / Activities
- Provide day-to-day administration and support of database systems to ensure they support the requirements for data access and applications of key business functions.
- Build database applications to meet business requirements, gathering user requirements, designing and implementing logical and physical data models, and programming user interfaces and outputs and to provide ongoing support and maintenance of these applications.
- Define and implement and monitor appropriate backup and recovery procedures to ensure that, in the event of systems failure or other disasters affecting systems availability, impact on the continuity of the business is minimised.
- Monitor systems performance, diagnose performance problems and carry out remedial action.
- Plan for, test and implement new versions of database and systems software.
- Undertake development of database queries, scripts, stored procedures and triggers to support business and user requirements.
- Provide second-level support for business applications to diagnose and resolve user or system problems, and to ensure knowledge transfer to those responsible for first-line support to enable them to perform their role effectively.
- Provide a centre of expertise in relational database design and programming for colleagues.
- Maintain comprehensive documentation on systems and contribute to departmental knowledge resources.
Relationships
Subordinates: None
Manager: This role is managed by the Network / Security Team Lead
Others: The role will have significant interaction with the rest of the Infrastructure team as well as the wider IT Operations team.
Experience / Qualifications Requirements
- 5+ knowledge and experience of principles of database design/management
- MS SQL Enterprise experience
- MS 2005 Analysis services experience
- Panorama experience
- Oracle BI
- Oracle
- Previous experience with Solaris and ORACLE technologies and online real-time high volume financial transaction application systems
- Extremely well developed analytical and problem solving skills.
- Intimate understanding of the business processes, products and services and of how databases systems support these and an awareness of opportunities for how this might be developed and enhanced.
- ITIL Foundation
- Degree level education
- Significant vocational experience (backed up by formal training)
- Demonstrated 5+ years previous experience in fields of Capacity and Availability management
- Certified Web Logic Administrator
- ITSM Manager Service Support / Service Delivery
- Prince2 Foundation
- Oracle OCP Certified
- MSSQL DBA Certified
- Incident / Problem management experience
- Service Level and Service Continuity management/consultancy/specialization experience
- Analysis and Decision Making Certification Professional.
- Documentation / process writing skills
- Comprehensive and in-depth knowledge and experience of principles of database design/management.
- Expert specific knowledge of Oracle database technology including, Linux, UNIX, SQL Server and Microsoft operating environment and broad technical understanding of all the technology layers in a complex environment.
- Extremely well developed analytical and problem solving skills.
- Intimate understanding of the business processes, products and services and of how databases systems support these and an awareness of opportunities for how this might be developed and enhanced.
- Certified Solaris Administrator
Skills / Competencies