Casino Jobs at Mansion Online Casino

Casino Jobs: CUSTOMER SUPPORT AGENT



Please note, that this role is based in our Bulgaria office. For the full listing of our available roles in this location, please click here.

Key responsibilities include:

  • Responding to Mansion customer requests and questions regarding service, products and account information
  • Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards
  • Maintaining high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company health & safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role, by observing, receiving, or otherwise obtaining information from all relevant sources on Mansion products
  • Establish and maintain effective working relationships with co-workers, supervisors and customers
  • Communicating with people outside the organisation, representing the organisation to Mansion customers, the public, and other external sources. This information can be exchanged in person, in writing, telephone or e-mail
  • Entering, transcribing, recording, storing, or maintaining information in written or electronic form
  • Performing day-to-day administrative tasks on request such as maintaining records and processing paperwork
  • Providing information to management and co-workers by telephone, in writing, via e-mail, or in person
  • Identifying information by categorising, estimating, recognising differences or similarities, and detecting changes in circumstances or events

Skills and experience required:

  • High levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • An open, honest, enthusiastic and resilient approach
  • Accountability for achieving goals and delivering a quality service to the customer
  • Excellent interpersonal skills, self-confidence and be a strong team player
  • Fluency in another European language is beneficial

To apply:

If you are interested in this casino job please submit your CV by email to careers.bulgaria@mansion.com or fax us at +350 200 79982.

Alternatively, submit CV in person at 901 Europort, Gibraltar.

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