Casino Jobs at Mansion Online Casino

Casino Jobs: VIP ACCOUNT MANAGER - SWEDISH



As a VIP Account Manager you will be highly proactive with a 360 degree approach and use your extensive skills, knowledge and experience to help our VIP players manage their casino needs and general requirements.

Key responsibilities include:

  • Offering an enhanced proactive one-stop service to our VIP members encouraging loyalty and increasing satisfaction levels, including VIP Support, Sales and Risk
  • Managing referrals, dealing with escalated issues and queries from the VIP Hosts and proactively offering advice & source solutions to ensure effective resolution
  • Liaising with internal departments to deliver a one-stop service, thus ensuring a holistic service for our VIPs
  • Being highly proactive with a 360 degree approach to build long term relationships with VIP players to generate sustained revenue and also develop a referral channel for new VIP Players
  • Being responsible for your own portfolio of players
  • Using your extensive skills, knowledge and experience to help VIP players manage their casino needs and general requirements
  • Developing and supporting the VIP hosts to ensure the delivery of a first class VIP experience
  • Dealing with escalated issues/queries from VIP Hosts and proactively offering advice and solutions to ensure effective resolution
  • Leading by example, showing dedication and achieve high satisfaction levels when dealing with VIP members
  • Meeting pre-determined productivity, quality and SLA weekly, monthly, quarterly and annual targets
  • Embracing a strong information security culture ensuring full adherence to all information security policies, practices and procedures
  • Morally, ethically and legally responsible and sets an example to meet and exceed standards as a Responsible Gaming Operator

Skills and experience required:

  • Excellent interpersonal skills, self-confidence and ability to build a good rapport quickly
  • Excellent understanding of VIP expectations and the ability to deliver a first class VIP service
  • Experience dealing with Sales/VIP/Corporate clients ideally in Online Gaming sector
  • Previous Account Management experience with proven leadership abilities and planning and analysis at a customer level
  • Proven ability to effectively use good decision making/judgement process to enable quick resolution
  • Proven ability in task management, prioritising and the ability to take ownership of daily workload
  • Target driven with proven experience of working towards and achieving individual and team targets
  • High levels of written communication and grammar, listening and verbal skills
  • An open, honest, enthusiastic and resilient approach
  • Accountability for achieving goals and delivering a high quality service/sales approach to the customer
  • Ability to manage change and operate effectively in a fast moving and dynamic environment
  • Ability to communicate and share knowledge and abilities with others
  • Fluent in English and Swedish
  • Working on a shift basis, however also having the flexibility to accommodate the needs of our VIPs when called upon
  • The role includes the requirement to be available as an on call referral via mobile phone on a rota basis with other Account Managers

To apply:

If you are interested in this casino job please submit your CV by email to careers@mansion.com.

Alternatively, submit CV in person at 732 Europort, Gibraltar.

Return to the casino jobs page.

24/7 SUPPORT » Can: + 1 (866) 966 2445 UK: 0-800-279-0690 Int: +350-200-41000 Live Chat
© 2018 Mansion.com is an internationally registered trademark.

Mansion.com does not partake in any gambling services but is pleased to recommend the online gambling sites mentioned on this page, which are duly licensed and regulated by the Gibraltar Gambling Commissioner under Remote Gaming Licences 029 and 053 and, for players located in Great Britain, the by the United Kingdom Gambling Commission under Remote Operating Licence 000-039448-R-319446-002.The Mansion Group is located at Suite 901, Europort, Gibraltar.
Only players above the age of 18 are permitted to play our games.
www.gambleaware.co.uk