Casino Jobs at Mansion Online Casino

Casino Jobs: VIP HOST

Please note, that this role is based in our Bulgaria office. For the full listing of our available roles in this location, please click here.

Key responsibilities include:

  • To offer an enhanced, proactive, one-stop service to our VIP members. Encouraging loyalty and increasing satisfaction levels including VIP Support, Sales and Risk
  • To deliver high service standards by responding to and initiating contact with players via phone, email and chat in order to increase their lifetime value
  • To support the Account Managers in their day to day activities and escalate issues to the Account Managers as appropriate
  • Ensure Risk standards are adhered to avoid exposing the Business to unnecessary risks in line with Business requirements
  • To undertake pro-active retention activities increasing Company revenues
  • To meet pre-determined productivity, quality and SLA weekly, monthly and quarterly targets

Skills and experience required:

  • High levels of interpersonal skills and ability to quickly build a rapport with VIP players
  • Good understanding of VIP expectations and the ability to deliver a first class VIP service
  • Confident, articulate and tenacious communication style - both on the phone and in written format
  • Self starter with ability to self motivate and use initiative to spot opportunities to increase the lifetime value of the VIP players
  • Proven ability to confidently interact effectively with other departments and teams
  • Proven ability in task management, prioritising and the ability to take ownership of daily workload
  • Target driven with proven experience of working towards and achieving individual and team targets
  • Experience in working within an online Sales and/or Customer Services environment
  • Experience in telephone, email and chat communication both inbound and outbound
  • Good level of secondary education – KS II in Maths / English along with basic MS Office skills. i.e. Word / Excel
  • Must be able to work flexible hours as shift working is a key part of the role.

To apply:

If you are interested in this casino job please submit your CV by email to or fax us at +350 200 79982.

Alternatively, submit CV in person at 901 Europort, Gibraltar.

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