Online Casino Withdrawal Policy -

Withdrawal Policy

At every effort is made to process your withdrawal request as quickly as and efficiently as possible.

Our policy is in place to protect players against online fraud and therefore requires that members may be required to verify their identity before a cash withdrawal is made.

Documents can be scanned or digitally photographed. Save them on your computer and e-mail them directly to

(a) Valid Photographic ID

We accept copies of your valid passport, drivers’ license or national ID card. Signature, name and photograph should be suitably visible.

Click here for suggested forms:

  • Passport - for an example click here
  • Driving License - for an example click here
  • National ID - for an example click here

(b) Credit Cards

A copy of the front and back of the credit card used to fund your account is required. You are free to blank out the middle eight numbers and the 3 digit security code on the back of the card. Please be aware that should you use multiple cards to fund your account, you may be asked to supply copies for these additional cards.

  • For an example click here
  • If credit card copies are not available a recent credit card statement may be provided

(c) Proof of address (must be dated within the last 3 months)

We may also need to verify your address. This can be done using either a credit card bill or bank statement.

  • Utility Bills - for an example click here
  • Bank Statements

Please ensure that the whole of the document is clearly visible including all edges and that all text is legible.

Please note that additional documentation may be required under certain circumstances.

We only need you to send your ID once. Your account will be updated as soon as your documents are received and processed (up to 24 hours). You can then make withdrawals from your account.

Please note that occasionally we may need to ask at your sole cost for additional documentation such as confirmation of deposits, a bank reference or notarised ID.

You have three options to send us your documents:

(1) Email to
(2) Fax to +350 200 41001
(3) Post to Mansion (Gibraltar) Ltd., PO Box 1240, Gibraltar

Are there any minimum or maximum withdrawal amounts?

The maximum limits are:

The maximum withdrawal limits are $30,000 per calendar month.

Vip players will enjoy higher withdrawal limits.

The minimum limits are:

  • NETeller Webmoney and Moneybookers = $10
  • Bank Transfer = $50 (exception GBP = 20)
  • Bank Draft = $50
  • All other withdrawal methods = $20

How long will it take to process my withdrawal request?

Processing times only come into effect once we have received and verified your required documentation.

  • You can only withdraw using previous depositing methods
  • Once requested there will be a pending time of 72 hours during which time you can cancel the withdrawal and continue playing if you wish
  • VIP players will have a shorter pending period. For more information please contact your VIP manager on for casino and for poker enquiries

How long until I receive my money?

In addition to the processing time taken for your withdrawal request, there is additional time dependent on your selected method (indicated in the table below).

Withdrawal methodWaiting Time
Neteller, Moneybookers1-2 business days
Webmoney2 business days
Click2pay2-3 business days
Local Bank Payment (Envoy)3-5 business days
Mycitadel4-6 business days
Wire Transfer*5-7 business days
CC Refunds*, Clickandbuy, Instadebit6-8 business days
CFT*up to 14 business days
Bank Draft*up to 21 business days
  • Your withdrawal method may be restricted based on your country. Please contact support for further information on which withdrawal methods are available to you
  • Please note that if you have any outstanding bonuses on your account you will not be able to withdraw until you meet the terms of that bonus
  • Be advised that large withdrawals may take longer to be processed (5 days)
24/7 SUPPORT » Can: + 1 (866) 966 2445 UK: 0-800-279-0690 Int: +350-200-41000 Live Chat
© 2017 is an internationally registered trademark. does not partake in any gambling services but is pleased to recommend the online gambling sites mentioned on this page, which are duly licensed and regulated by the Gibraltar Gambling Commissioner under Remote Gaming Licences 029 and 053 and, for players located in Great Britain, the by the United Kingdom Gambling Commission under Remote Operating Licence 000-039448-R-319446-002.The Mansion Group is located at Suite 901, Europort, Gibraltar.
Only players above the age of 18 are permitted to play our games.